FAQ

How Do I Place An Order?

Ordering from Scents & Solace is quick and easy. Browse the shop by clicking on the product categories on the 'Shop' tab at the top of the screen. Click on product catagory to load all products. Click the pictures to see more information and to load a larger picture. When you find a product you want to buy, click the "Add to basket" button to add it to your basket.The item will now be shown in your shopping basket on the right of the screen. The total cost of items in the basket will be calculated automatically. Remember that all prices include VAT. All payments are made via Paypal. You do not need to have a Paypal account in order to purchase from us. Your personal details are kept secure at all times and are NOT shared with any other companies.

 

 

How Much is Shipping and Delivery?

All orders will be shipped within 3 days of purchase Monday-Friday only excluding Bank Holidays. Standard delivery is £2.95 second parcels. Please email victoria@scentsandsolace if you would like to discuss alternative delivery arrangements, including local pick-up from the Stockport area (SK4) Free delivery is available on all orders over £25.

 

How Do I Return An Order For Refund?

You have the right to cancel your contract within 14 days of receipt of the goods. The easiest way to do this is to return the goods to us in accordance with the below instructions. If you are unable to return the goods to us before the 14 day period has expired you need to notify us of your intention to cancel, always within the 14 day period. To do so, simply email victoria@scentsandsolace.co.uk.

Goods must be returned to us in their original condition, un used within 14 days of the date on which you informed us that you wished to cancel (or, if you have not told us that you wish to cancel, within 14 days of receipt of the goods).

We will then refund your purchase within 14 days of receiving the returned goods or proof that the order has been returned, whichever is earlier. Any items returned to us must be in their original condition – if they’re not, we may be unable to accept them. We may make a deduction from the refund for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

 

 

How Do I Care For My Wood Wick Candle?

Tunnelling

This generally occurs when the candle isn't allowed to form a uniform pool of melted wax on the first burn or if the manufacturer hasnt chosen the correct wick for the size of container used. "Tunneling" may occur if the candle is lit and extinguished before the pool of wax has formed. Upon the first lighting, let the candle burn for a couple of hours or until you see that the wax is melted all the way across the top of the candle. Some candle waxes seem to have more of a memory than others. If you burn it for a short time, when you relight the candle it will tend to repeat that burn pattern. All of our candles have been tested rigorously to ensure no tunnelling.

Maintenance

If you have a candle which builds up large black deposits on the inside of the container it is is called "sooting" and can be caused by poorly sized wicks, too much or the wrong fragrance oil, poor quality wax, a draft, by not trimming the wick to 1/4", or by the jar neck being too narrow to allow sufficient circulation around the wick. To keep your glass looking brand new, while candle and glass is cool, use a clean damp cloth and wipe any wax residue and soot off, taking care to completely dry the area before lighting the candle again

 

 

What Are The Benefits of Soy Wax?

· They are clean-burning and do not produce soot that stains walls and harms lungs

· They are toxin-free and non-carcinogenic

· Soy candles have very good fragrance absorption, so both the candles and room smells great

· The zero fragrance loss throughout the life of the candle means the candle smells as great at the bottom as it did at the top of   the candle

· They are eco-friendly: Made from a sustainable resource & biodegradable

· They last 50% longer than conventional paraffin wax candles

· They are sourced from high quality soya beans

 

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